Terms & Conditions
Your contract is with Dnata Travel (UK) Ltd. (trading as Emirates Tours UK) a member of the Association of British Travel Agents. Dnata Travel (UK) Ltd. is a member of the Emirates Group of companies.
1. Website Conditions
1.1 Agreement Between You and Emirates Tours UK
Thank you for visiting emiratestours.co.uk (the ‘Website’). Please read these terms and conditions carefully before you make a booking. By accessing and using this Website, you indicate that you accept (unconditionally and irrevocably) these terms and conditions (the ‘Agreement’). If you do not agree to these terms and conditions, please refrain from using our Website and exit immediately.
You represent and warrant you possess the legal right and ability to enter into this Agreement and to use this Website in accordance with all terms and conditions herein.
You promise to us you are old enough to enter legally binding contracts through this Website and you know you will be responsible for all payments due to us for bookings made by you or another person using your login information.
1.2 Modification of Terms
We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions.
1.3 Disclaimer of Warranties and Limitation of Liability
General
Your access to and use of software and other materials on, or through, this Website is solely at your own risk. We make no warranty whatsoever about the reliability, stability or virus free nature of such software.
We have taken reasonable steps to ensure the information provided by us on this Website is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources for example by the providers of other information, or of other parties linked to or from the Website.
Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed or act upon any of its contents.
We aim to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the Website without notice. Also, your access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our Website is unavailable at any time or period.
Disclaimer of Warranty
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES RELATING TO THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN THIS WEB SITE. ALL SUCH INFORMATION IS PROVIDED ‘AS IS’ WITHOUT WARRANTY OF ANY KIND. WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN THIS WEB SITE INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Limitation of Liability
IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING AMONG OTHER THINGS LOSS OF REVENUE OR PROFITS), PUNITIVE, OR EXEMPLARY, DAMAGES OF ANY KIND OR SUBJECT TO EQUITABLE OR INJUNCTIVE REMEDIES (WHETHER BASED ON BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) ARISING OUT OF:
ACCESS TO, OR USE OF THIS WEB SITE, OR DELAY OR INABILITY TO USE THIS WEB SITE, OR ANY INFORMATION CONTAINED IN THIS WEB SITE; OR, THE AVAILABILITY AND UTILITY OF PRODUCTS AND SERVICES (EXCEPT CARRIAGE BY AIR PERFORMED BY US). NOTHING IN THIS LIMITATION OF LIABILITY SHALL EXCLUDE LIABILITIES NOT PERMITTED TO BE EXCLUDED BY APPLICABLE LAW.
ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED BY US.
1.4 Indemnity
As a condition of use of this Website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.
1.5 Links to Third-Parties' Websites
This Website may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.
1.6 Limitations on Use
You agree to use this Website solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Website only for personal, non-commercial use.
You agree to use the Website's services to make only legitimate reservations or purchases. You agree not to make any false reservation or any reservation in anticipation of demand. We may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.
You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Website are your sole responsibility.
You agree to not abuse the Website. ‘Abuse’ includes, without limitation, using the Website to:
- Defame, harass, stalk, threaten, abuse or otherwise violate others’ rights as defined by applicable law.
- Harm or interfere with the operation of others’ computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
- Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
- Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark.
- Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
- Download or upload files that are unlawful to distribute through the Website.
- Transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Website.
- Cause an excessively large load on the infrastructure of the Website.
- Falsely use a password or personal identification number during logging into the Website, or misrepresent one’s identity or authority to act on behalf of another.
- Violate this Agreement in any other manner.
Since we provide services and products in many parts of the world, this Website (and its links and pointers) may refer to certain goods, products and/or services that are not available in your area. A reference to goods, products and/or services without limiting their geographical scope does not imply that we offer or intend to offer the same in all locations.
1.7 Copyright and Trademark Notices
All content of this Website are: Copyright © Emirates 1994 - 2010. All rights reserved.
This Site is for the your personal, noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Website.
1.8 Website Bookings
The Website is available for flights departing from the UK only. You can book on the Website for up to 9 passengers per booking. You may book a flight in the class of your choice, First, Business or Economy Class (where available).
1.9 Documentation Delivery
Your documentation will be sent to the billing address of the payment method that was used to make the booking at least one week prior to departure.
1.10 Use of Credit and Debit Cards
We accept Visa, MasterCard and American Express credit cards and Maestro, Solo, Visa Debit and Visa Electron debit cards. Your card will be debited when you click on the confirm button. The invoice and documentation will be sent to the registered billing address of the card holder.
1.11 Security
We will take all reasonable measures to insure information you transmit to us using the Website will remain confidential and protected from unauthorised access. Despite those measures, we do not warrant unauthorised access to that information can never happen. We will not be liable for any such unauthorised access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.
1.12 Security Information
To insure secure online payment and all other transactions of personal data, the Website uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. A closed lock in the bottom corner of your browser window shows a secure connection. For further information, please consult your browser’s security specifications. If your browser is equipped with SSL your transaction will automatically be secured. The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the window is in nested in another frame. To check that you have a secure connection (in Internet Explorer), click the right mouse button and properties, then certificates. Then you will see if the connection is secure or not. Another way (in Netscape Navigator) is to click the right mouse button and 'view frame info' at the bottom of the text you will see security information.
1.13 Website Contact
Online bookings
If you have a query regarding your online booking or encountered any problems whilst making your booking, please call Emirates Tours on 0844 800 3675 or email us at emiratestours@emirates.com
Non-booking related queries
If you experience any technical problems during your interaction with this website, please call Emirates Tours on 0844 800 3675 or email us at emiratestours@emirates.com.
2. Booking Conditions
2.1 Website Accuracy
We will try to ensure that the information on our website is accurate and up to date. However, when booking your holiday online please read the ‘Important Information’ section carefully to ensure you are aware of any changes to the facilities and services on offer.
2.2 Our Pricing
All prices on the hotel pages of our website are intended as a guide only and are subject to change. You will be fully advised of your tailormade itinerary and pricing at time of booking. Unless otherwise noted, prices are per person, based on two people sharing and include flights, private airport transfers plus accommodation and meals as detailed in the itinerary. Some properties may ask you to book their compulsory gala dinner at Christmas or New Year, which you will be informed of when you make your booking.
2.3 Hotels
Half-board or all-inclusive properties may base their inclusive meals on specific dining venues. The hotel may then offer you a credit towards meals at other restaurants. When more than two people share a room the hotel may specify that this is based on the room’s ‘existing bedding’ and not provide an additional bed as standard, although rollaway beds can often be booked at an additional charge.
2.4 Special Offers
Some of our hotels run special offers, and a selection of these are outlined on our website. You will be advised of the full terms and conditions applicable to specific offers when you book and these may differ from the standard terms and conditions, particularly in relation to flights.
2.5 Early Check-in and Late Check-out
Flight times may result in you arriving early to or departing late from your hotel. If this is the case we strongly advise you to either book your accommodation room the night before so that you can be assured it is ready on your arrival, or to extend your hotel booking for the night of your departure so you have full use of its facilities until you leave the hotel. Our travel consultants will let you know flight times when you book so you can make suitable arrangements.
2.6 Bookings on Request
When your selection is on a request basis, this means that it is not immediately available to book from our inventory. On completion of the online booking process, your request will be sent to the hotel and we will contact you within two working days to confirm your booking. Please note that requests may not always be confirmed. If you would prefer to finalise your holiday arrangements immediately, please select dates highlighted on the website as 'Available'.
2.7 FCO Advice
The Foreign and Commonwealth Office produces useful advice for those traveling overseas, including information about health, insurance, money and safety, along with up-to-date details on individual destinations. This can be found on www.fco.gov.uk/knowbeforeyougo - alternatively telephone the FCO Travel Advice Line on 0845 850 2929.
2.8 Public Holidays
In 2010 Ramadan will be observed from 11 August to 9 September (these dates can change by a day or two from location to location). Visitors to a Muslim country are advised to respect those fasting by refraining from drinking, eating or smoking in public during daylight hours and to wear modest dress in public areas. Most hotels and resorts have screened-off private areas for non- Muslims. Some tours, entertainment, bars and facilities may be restricted. In Abu Dhabi alcohol is not served in bars and restaurants during Ramadan, although drinks can generally be ordered via room service. In Dubai alcohol can still be served outside of fasting hours while selected hotels in Oman are able to serve alcohol during the month.
2.9 Passports & Visas
You must ensure that you have a valid passport in good condition and any necessary visas before travelling. Most destinations require that your passport remains valid for at least six months after your return date. It is also sensible to make a copy of all important travel documents to take with you. At the time of going to print, British Nationals do not require a visa to travel to Hong Kong, Malaysia, Maldives, Mauritius, Seychelles, Singapore, South Africa, Thailand and the United Arab Emirates, while visas are required to enter China, India and Oman. Please check with the country’s UK embassy for details on obtaining a visa, and recheck requirements for all destinations before travelling in case of any new regulations.
2.10 Health Matters
Travel health advice does change, and it is recommended that you contact your doctor at least six weeks prior to traveling regarding any overseas health requirements or vaccinations that you may need. Countries within the UAE, including Dubai, ban you from possessing certain prescription drugs. Please check with your consulate before you travel. The government also produces a useful leaflet, ‘Health Advice for Travellers’, which can be obtained free by calling 0300 123 1002, or downloaded from the Department of Health website, www.dh.gov.uk .
2.11 Special Requests
We will do everything we can to ensure that special requests are met, but cannot make any guarantees for requests like adjacent rooms, specific room numbers or bed types. Although they will be noted on your booking, any failure to meet special requests is not the responsibility of Emirates Tours.
2.12 Your Holiday Contract
When you make your booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our invoice. This contract is made on the terms of these booking conditions, which are governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please you may cancel within 48 hours of receiving your invoice. Please return all documentation to us or to your travel agent within 7 days. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within eight weeks of travel.
2.13 Your Financial Protection
When you buy an ATOL protected air holiday package or flights from Emirates Tours you will receive an invoice from us (or via our authorised agent through which you have booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number (4086). In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. The price of our air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.
Emirates Tours UK is a member of ABTA with membership number W0425. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found on ABTA’s website www.abta.com. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
2.14 Your Holiday Price
We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contacts is confirmed. Accommodation only bookings will be subject to a fee of £35 per booking. When you make your booking, specific deposit and payment conditions apply. Our minimum requirement will be a deposit of 10% per person, but any other full or part payment deadlines will be explained to you. The balance of the price of your travel arrangements must be paid at least eight weeks before your departure date. However certain airfares require full payment on confirmation of the booking and may have limited rights of cancellation. Silversea cruise bookings must be prepaid in full three months prior to departure. We will always advise you of the terms that apply to your reservation before confirming the booking. If you are unable to pay your final balance by the due date, you should contact us immediately, otherwise your holiday may be cancelled without further noticeand we shall retain your deposit. All monies paid to your travel agent are held by the agent on our behalf at all times. Payments can be made by cash, cheque, debit or credit card. Visa & Mastercard payments incur a 2% surcharge and American Express and Diners Club incur a 2.5% surcharge. Please note, should it be necessary to re-present a cheque to our bank which has been returned without being honoured by your bank, a £25 administration charge will be applied. Once you have received your invoice the price of your travel arrangements is full guaranteed and you will not be subject to any surcharges.
2.15 If You Change Your Booking
If after our invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be made in writing from the person who made the booking or travel agent on your behalf and must be received at our offices at least eight weeks before your departure date. This must be accompanied by a payment of £35 per person listed on the booking to cover our administration costs. Please note that certain travel arrangements (e.g. restricted / special airfares) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. If you wish to change your travel arrangements within eight weeks of departure this will be treated as a cancellation of the original booking and you will have to pay the applicable cancellation charges.
2.16 If You Cancel Your Holiday
You or any member of your party may cancel your travel arrangements at any time. Written notification from the lead passenger or your travel agent must be received at our offices. Since we incur administration costs in cancelling your travel arrangements you will be required to pay the applicable cancellation charges up to the maximum shown in clause 6. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurer.
2.17 If We Change Or Cancel Your Holiday
It is unlikely that we will need to make any changes to your travel arrangements but we do plan the arrangements many months in advance. Occasionally changes may be made and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent at the earliest possible date. We reserve the right in any circumstances to cancel your travel arrangements, e.g. if the minimum number of clients required for a particular travel arrangement is not reached. However we will not cancel your travel arrangements less than eight weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of a comparable standard from us if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
Flight timings and carriers used in the brochure are subject to change due to airline procedures. These details are given for guidance only and final details will be shown on your tickets. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. When a major change occurs, such as the alteration of your outbound/return flights by more than 12 hours, a change of resort or a reduction in the standard of your accommodation, you will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value) or cancelling your travel arrangements and receiving a full refund of all monies paid. In all cases, except where the change arises due to reasons of force majeure we will pay compensation as detailed below.
Period before departure If we make a major
within which notice of change to your
major change is holiday, the amount you
received by: will receive from us is:
More than 56 days Nil
29-56 days £15.00
15-28 days £30.00
0-14 days £50.00
Period before departure If we cancel your
within which notice of holiday, the amount you
cancellation is received by: will receive from us is:
More than 56 days Deposit only
29-56 days 100% of holiday + £15
15-28 days 100% of holiday + £30
0-14 days 100% of holiday + £50
Period before departure If you cancel your
within which notice of holiday, the cancellation
cancellation is received by: charges are:
More than 56 days Deposit only
29-56 days 50%
15-28 days 60%
0-14 days 100%
The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure: This means that compensation will not be payable if we are forced to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. They can include, for example, war, threat of war, riot, civil strife, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions. Planning and Operation of our holidays is guided by the latest advice from the Foreign and Commonwealth Office. For information on individual destinations, please check www.fco.gov.uk
2.18 If You Have A Complaint
If you have a problem during your holiday please inform the relevant supplier, (e.g. your hotelier) and our local representative/agent immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally please follow this up within 28 days of your return home by writing to our Customer Services Department at 3rd Floor Gloucester Park, 95 Cromwell Road, London, SW7 4DL or email emiratestours@emirates.com giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our local representative/agent without delay and complete any available report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
2.19 Our Liability To You
For accommodation only bookings we act as an agent for the hotel and cannot accept responsibility for any injury, illness or death however caused, except where caused by our own proven negligence. Whilst we will offer such assistance as we can in respect of any dissatisfaction with the standards of accommodation, we do not accept any further liability. For package holidays including flights and accommodation booked at the same time, if the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices (3rd Floor, Gloucester Park, 95 Cromwell Road, London SW7 4DL). Under EU law (regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 www.auc.org.uk
2.20 Personal Injury Unconnected With Your Booked Travel Arrangements
If you or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package arrangements or an excursion arranged through us we shall at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of its occurrence. Where legal action is contemplated our written consent must be obtained prior to commencement of proceedings and our consent is subject to your undertaking to assign any cost received or any benefits received under any relevant insurance policy to ourselves. Our costs in respect of the above on behalf of you and any member of your party shall not exceed £5,000 in total.
2.21 Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
2.22 Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
2.23 Travel Insurance
We strongly recommend that prior to travelling all clients obtain a fully comprehensive policy of travel and medical insurance suitable for your specific requirements.
2.24 Data protection policy
|In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information which you provide such as name, address, and any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass your information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. This information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in the UK. However, we will not pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons). Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy. Your data controller is: the General Manager, Emirates Tours UK. You are entitled to a copy of your information held by us. If you would like to see this, please contact the data controller. We will make a small charge of £20 to cover the cost of extracting this archived data.
2.25 Marketing
We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such information in the future please send your name and address details to emiratestours@emirates.com or call 0844 800 3675.
This website is our responsibility as your tour operator. It is not issued on behalf of and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.
Please note that in accordance with Air Navigation Orders in order to qualify for infant status an infant must be under two years of age on the date of their return flight.
The holidays and flights provided by Emirates Tours UK are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 4086.